SafeSize is expanding! And we are looking for a French speaking, driven and energetic Delivery & Success Manager to help our customers, foremost in France and Belgium, but could be anywhere in the world. The position can be based in either our office in Almere - Netherlands (20 min from Amsterdam/Next to NS station) or our office in Athens - Greece. You will be part of the Operations team and you will be responsible for successfully implementing our solutions with our retail customers, making sure our solutions are running in the best possible way, and driving their KPIs to the highest level.

We are looking for someone driven by an urge to serve and help customers, with experience in the world of retail, an interest in the latest technology and of course a healthy dose of love for shoes, fashion and sport! Since you will be the spider on the web and the main communication point for many internal and external stakeholders, you will need outstanding communication and coordination skills. Every project can be different, so you need to be able to familiarize yourself with complex content in a short amount of time.

What you'll do

The role of Delivery & Success Manager entails two parts: implementations delivery management and customer success management.

Delivery Management

• Ensure successful end-to-end delivery of multiple customer implementation projects (hardware and software) in close collaboration with the customer, account management, operations, development, and product teams.
• Autonomously define and manage scope, timelines, workstreams, and risks of complex customer projects.
• Implementations include advising the customer the right customer journey, configuring the solution, analyzing and registering of master data (shoe and/or stock data), handling system delivery, organizing trainings, etc.
• As part of this, you might travel to the customer to collaborate on site. Furthermore, you might visit stores for implementations, training, and reviews.
• Translate customer needs into specific product requests together with Product team.
• Ensure that pilots are successful (i.e., meeting agreed KPIs) to secure further scaling with that account.

Success Management

• Monitor systems’ performance on a weekly basis to take proactive or reactive measures if needed.
• Monitor and analyze retailers’ KPIs on a weekly basis and follow-up with customer/store personnel with actions to improve KPIs.
• Visit retailers and stores to get feedback on our solutions’ performance and provide updates.
• Align with Account Management to discuss commercial upsell/cross-sell opportunities.
• Support Account Management and Marketing in trade fairs and other commercial events.
• Provide the Product team with insights and feedback for further product improvement.
• Be the first-line support for your customers and help our engineers to fix potential technical issues.

Who you are:

• An autonomous decision-maker with exceptional work ethic and commitment to both SafeSize and the customer’s success.
• A problem-solver with the ability to understand the customer’s requirements as well as consider the big picture at all times.
• A curious individual with the drive to acquire skills, provide and receive feedback, and develop yourself.
• An excellent communicator, fluent in English and French (written & spoken, which is an absolute imperative for this position) and preferably also in Spanish or Italian.
• A connector who identifies customers’ needs and loves building relations.
• A team player who is not afraid to proactively reach out to colleagues and customers in different regions and time zones.
• A travel lover, who gets energy from visiting our customers.
• A person that thrives in a fast-paced environment.
• Tech savvy or interested in digital experiences.

What you bring:

• 3+ years of experience in Consulting, IT/Digital Services or Operations or another high-paced environment
• Proven track record in project management paired with excellent analytical (incl. Excel) skills and attention to detail
• Experience in the retail industry or at least a strong interest in this line of business, with a preference for familiarity with the footwear and/or sport industry
• At least a Bachelor's degree
• Exposure or strong affinity to technology / software development and agile methods
• Customer-focus with great business acumen and commercial awareness
• Flexibility when it comes to working hours, such as an occasional weekend (stores are often busiest then)

If this sounds like you, click the apply button below!  We would love to find out why you would be a great match for this position. Please do not forget to attach your CV and add a cover letter, explaining why you think SafeSize as a company and this role specifically are a perfect fit for you. If you have any questions about this position or SafeSize, please contact us by sending a mail to people@safesize.com.

We do not work with recruiters for this vacancy, so please do not contact us for acquisition.