Account Manager - Customer Success

What we do

No matter if you’re the biggest sports fanatic, have a ‘minor’ shoe addiction, or simply own one trusted pair of sneakers, you know that finding the “perfect” shoe can be surprisingly challenging. At SafeSize, we make that choice simple and precise. We help people in over 70 countries around the world find the perfect fitting shoes, every single time. Using advanced 3D foot scanning technology and the world’s largest database of 3D-scanned shoes, we enable better footwear choices. We also design and manufacture customized footwear products that enhance comfort, boost performance and promote sustainability.

Our mission is to empower people to do what they love – whether it’s running a marathon, dancing all night or simply going for a stroll in the park – with maximum comfort and confidence.  As an employer, we live by the same philosophy. We foster a supportive, hands-on environment where people can learn, grow, and take ownership, while contributing to meaningful, technology-driven innovation.

The fit we hope to find

At SafeSize, Customer Success is a critical driver of client retention, revenue growth, and product adoption. As an Account Manager - Customer Success, you will own the end-to-end, post-sales relationship for a portfolio of global footwear retail clients - ensuring successful implementation, strong adoption, measurable value delivery, and long-term commercial success.

This is a high-accountability, execution-oriented role. You will act as the primary partner and point of contact for your clients and the internal owner of their success - coordinating delivery, managing commercial obligations, resolving issues and driving adoption, retention and growth.
You will work closely with Sales, Product, Technology, Logistics, Operations and Finance to ensure our solutions are delivered, activated, and embedded successfully into clients’ retail operations.

What you’ll do

• Project Management, Implementation & Delivery

  • Own the post-sales client relationship and end-to-end delivery of key client initiatives, from scoping and briefing through implementation, activation, and optimization;

  • Translate client needs and commercial agreements into clear, structured project briefs for Product, Technology, Logistics and Operations teams;

  • Act as the main liaison between clients and internal teams, ensuring alignment on scope, priorities, timelines, budget and dependencies;

  • Prioritize client requests and initiatives in collaboration with Product and Tech, balancing client impact, feasibility, and business value;

  • Coordinate cross-functional teams to ensure projects are delivered on time, within scope, and within budget;

  • Track delivery progress, milestones, and risks, proactively resolving issues before they impact outcomes; and

  • Maintain clear documentation of project scope, timelines, deliverables, and risks.

• Adoption, Enablement & Ongoing Success

  • Lead post-sales client onboarding, rollouts, and multi-store implementations across regions;

  • Conduct product demonstrations, training sessions, and operational workshops (remote and on-site); and

  • Troubleshoot basic operational and technical issues, managing resolution end to end and in close collaboration with Tech Support.

• Commercial Oversight, Retention & Renewals

  • Own the commercial health of assigned accounts throughout the post-sales lifecycle, including:

    • Contract management and renewals

    • Invoicing follow-up and revenue tracking

    • Forecasting and account performance reporting

  • Ensure delivered scope, contractual commitments, and client expectations remain aligned; and

  • Identify organic growth opportunities (upsell, cross-sell, expansions) and partner with Sales on growth discussions and commercial planning where relevant.

• Data & Reporting

  • Track and analyze product usage, performance, and success KPIs across accounts;

  • Use data to identify risks, gaps, and optimization opportunities;

  • Prepare and deliver performance reports and organize regular business reviews; and

  • Support clients in leveraging SafeSize data and insights to drive measurable retail performance improvements.

What you bring

• Bachelor’s or Master’s degree in Business, Marketing, or related field

• 7+ years of experience in Account Management, Key Account, or Commercial roles - ideally in retail, or SaaS environments

• Proven track record of growing client relationships, meeting commercial goals, and leading client-facing projects

• Strong analytical and financial acumen - confident with KPIs, budgets, and data-driven reporting

• Preferably, experience managing teams and aligning cross-functional stakeholders

• Excellent communication, presentation, and negotiation skills

• Fluency in English; other European languages are a plus

• Willingness to travel and build face-to-face client connections

Who you are

• Analytical, data-driven and confident using KPIs and performance metrics to guide decisions

• Experienced working with CRM and reporting tools such as HubSpot and Power BI is a strong advantage

• Knowledgeable of retail operations (in-store processes, rollouts, multi-location environments)

• Clear, confident communicator, able to engage effectively with internal teams and client stakeholders

• Comfortable working in fast-paced, international, and evolving environments

What SafeSize offers you

Being a great employer is important to SafeSize. We strongly believe in social impact (doing things right AND doing the right things) and offering our employees an awesome experience is a crucial element of that. We see fun and engagement as two core ingredients of a successful team. We encourage our people to find their passion within work and create an inspiring environment for our team, so everyone can excel and continue to grow.

For this position, you will be working at our office in Athens, Greece from Day 1.

A sneak peek into our perks:

• Competitive remuneration

• A brand-new office in a beautiful building with garden in Kifissia, Athens (1 min walking distance from Kifissia train station)

• Healthy breakfast, snacks and lunch

• Volunteer time off: extra time off to spend on assisting a good cause of your choice

• Monthly team events and drinks

• Company mobile and laptop

• Commuting expenses covered

• Private health insurance

• Annual Learning & Development budget

And most important of all: a driven team of talented SafeSizers and an inspiring place to work and learn, where we work together according to the five company values:

Be a force of good - Foster passion & fun - Dream big, start small, learn fast

Take ownership - Build trust and lend a helping hand

Which steps to take

If this sounds like you, click the apply button below!  We would love to find out why you would be a great match for this position and why you think SafeSize is a company that fits you. Please do not forget to attach your CV and add a cover letter.