Customer Support & Success Specialist - English speaking

What we do

No matter if you’re the biggest sports fanatic, have a ‘minor’ shoe addiction or you own just one pair of sneakers, you know that finding the “perfect” shoe can be challenging. We’re here to help people find that perfect fitting shoe every single time. We have created a way to make a 3D scan of your feet and match that profile with our own (and the world’s largest) database of 3D-scanned shoes. Our goal is to inspire people to do what they love in maximum comfort, whether it’s running a marathon, dancing all night or simply going for a stroll in the park.  As an employer, we strive to translate this philosophy into a happy and balanced lifestyle for all our team members, giving them the opportunity to grow and thrive while doing what they love. 

The fit we hope to find

We’re looking for someone who loves solving customer problems, has a service-first mindset, and is eager to learn. No advanced technical expertise is needed but you should feel comfortable working with digital tools, learning new systems, and finding solutions. You are patient, approachable, organized and able to explain things clearly. You’re curious, adaptable, and ready to grow into the role, supporting both customers and colleagues.

What you'll do

• Support: Monitor incoming tickets and requests, responding to customers in a clear, friendly, and professional way.

• Troubleshoot: Help customers with basic technical issues, system use, and product setup – solving recurring tech issues and knowing when to escalate more complex cases.

• Create: Develop FAQs, user guides, and training materials that make our products easy to understand.

• Collaborate: Work closely with other teams, sharing customer insights and helping to improve the overall customer experience.

• Organize: Track customer requests, follow up on open issues, and keep everything documented so nothing falls through the cracks.

• Coordinate: Manage projects and initiatives related to customer support and training, ensuring tasks are followed through and delivered on time.

• Learn: Quickly pick up new tools and processes, staying adaptable and open to growth as the role and company evolve.

What you  bring

• 1-3 years of experience in a customer-facing support role (tech, retail, SaaS, or similar)

• Technical aptitude: Comfortable working with digital tools and able to pick up new systems quickly. Important to bring some hands-on experience in areas such as:

o   Basic networking (Wi-Fi setup, firewalls, ports, connection testing)

o   Reading and interpreting logs in monitoring systems

o   Basic system/tool administration and configuration

o   Running simple SQL queries (e.g., SELECT statements in Athena)

o   Troubleshooting web applications (curl calls, Chrome dev console, editing JSON)

• Comfort working with data and digital tools (spreadsheets, dashboards, ticketing  systems)

• Strong communication skills – you explain things clearly and listen actively

• Organized and proactive mindset with project management skills, able to manage multiple requests without losing track

• A growth mentality – open to feedback, eager to pick up new skills, and not afraid to ask questions

• Fluency in English – both verbal and written – is an absolute must as all communication is conducted in English

What  SafeSize offers you

Being a great employer is important to SafeSize. We strongly believe in social impact (doing things right AND doing the right things) and offering our employees an awesome experience is a crucial element of that. We see fun and engagement as two core ingredients of a successful team. We encourage our people to find their passion within work and create an inspiring environment for our team, so everyone can excel and continue to grow.

For this position, you will be working at our vibrant office in Athens (Greece).

A sneak peek into SafeSize perks

• Competitive salary

• A brand-new office in a beautiful building in Kifisia, Athens, just 1 minute walking distance from the train station, with inspiring interior spaces, a garden and a full kitchen offering healthy breakfast, lunch and snacks.

• Hybrid working model

• Volunteer time off: extra time off to spend on assisting a good cause of your choice

• Monthly team events and drinks

• Company laptop and mobile

• Commuting expenses covered

• Private health insurance

• Annual Learning & Development budget

And, most important of all: a driven team of talented SafeSizers and inspiring place to work and learn, where we work together according to the five company values: Be a force of good - Foster passion & fun - Dream big, start small, learn fast - Take ownership - Build trust and lend a helping hand

Which steps to take

If this sounds like you, click the apply button !  We would love to find out why you would be a great match for this position and why you think SafeSize is a company that fits you.

If you have any questions about this position or SafeSize, never hesitate to reach out to us by sending an email to work@safesize.com.

We do not work with recruiters for this vacancy, so please do not use the above email address for acquisition.