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Mandarin & English Speaking Account Executive - China

  • On-site, Hybrid
    • Shanghai, Shanghai Shi, China
  • Sales

Job description

What we do

No matter if you’re the biggest sports fanatic, have a ‘minor’ shoe addiction or you own just one pair of sneakers, you know that finding the “perfect” shoe can be challenging. We’re here to help people find that perfect shoe every single time. We have created a way to make a 3D scan of your feet and match that profile with our own (and the world’s largest) database of 3D-scanned shoes. Our goal is to inspire people to do what they love in maximum comfort, whether it’s running a marathon, dancing all night or simply going for a stroll in the park. As an employer, we strive to translate this philosophy into a happy and balanced lifestyle for all our team members, giving them the opportunity to grow and thrive while doing what they love.


The fit we hope to find

We are looking for a dynamic  Mandarin & English Speaking Account Executive to join our team in Shanghai, primarily serving our customers in Greater China as well as in SE Asia region. This role is ideal for candidates with experience in fashion/footwear retail, customer service, or project/account management, who are fluent in Mandarin and English (ideally also speak Cantonese, Korean or another SE Asian language), are passionate about delivering exceptional customer service and innovative retail solutions and enjoy travelling.

What you'll do

  • Manage the integration of our hardware and software solutions across retail stores, primarily in the Greater China and SE Asia region.
  • Act as key contact and liaison between SafeSize and customer accounts, ensuring smooth project execution and high levels of customer satisfaction.
  • Manage project scope, timelines, and deliverables in collaboration with sales, operations, product, finance and marketing teams.
  • Communicate effectively with all stakeholders (internal and external) to maintain alignment and address any issues promptly.
  • Monitor and analyze customer KPIs, develop and execute targeted plans to enhance performance and commercial results.
  • Conduct store visits and on-site training for retail staff to maximize the effectiveness and use of our technology.
  • Represent SafeSize at customer events and trade fairs, promoting our brand and solutions.


Job requirements

What you bring

  • Bachelor’s degree preferably in Business Administration, Marketing or any other relevant field.
  • Fluent in Mandarin and English – business proficiency/ability to effectively communicate and conduct business in both Mandarin and English.
  • Speaking Cantonese, Korean or another SE Asian language would be a big plus.
  • 3+ years of experience in a fast-paced environment, preferably with exposure to retail, customer service, account/project management. Experience in technology or software sector would be a plus.
  • Strong project management skills with a proven ability to drive projects to completion.
  • Excellent communication skills, analytical abilities and attention to detail.
  • Customer-oriented acumen with strong commercial awareness.
  • Experience in implementing project plans and processes in an international setting.
  • Availability to travel in China and SE Asia at almost 60-70% of your time.

Who you are

  • A team player who thrives in cross-functional and fast-paced environments.
  • An excellent communicator, fluent in English and another SE Asian language (written & verbal), as you need to deal with diverse stakeholders, including retailers, staff, high level decision makers and of course, your SafeSize colleagues from around the globe.
  • An autonomous decision-maker with exceptional work ethic and commitment to both SafeSize and the customer’s success.
  • A problem-solver with the ability to understand the customer’s requirements as well as consider the big picture at all times.
  • A curious individual, with the drive to acquire new skills, to provide and receive feedback and to develop yourself.


What  SafeSize offers you

Being a great employer is important to SafeSize. We strongly believe in social impact (doing things right AND doing the right things) and offering our employees an awesome experience is a crucial element of that. We see fun and engagement as two core ingredients of a successful team. We encourage our people to find their passion within work and create an inspiring environment for our team, so everyone can excel and continue to grow. For this position, you will be working at our office in Shanghai, China.


A sneak peek into Safesize perks

    • Competitive salary.
    • A modern office location at WeWork Nanjing Xi Lu (metro 2, 12, 13) in the centre of Jing’an, Shanghai with a great office vibe, facilities, events & networking opportunities.
    • Reimbursement of monthly lunch, commuting and cell phone fee.
    • Company laptop.
    • And most important of all: a driven team of talented SafeSizers and an inspiring place to work and learn, where we work together according to the five company values: Be a force of good - Foster passion & fun - Dream big, start small, learn fast - Take ownership - Build trust and lend a helping hand


Which steps to take

If this sounds like you, click the apply button below!  We would love to find out why you would be a great match for this position and why you think SafeSize is a company that fits you. To ensure your application receives our full consideration, please include both your CV and a cover letter.


If you have any questions about this position or SafeSize, please reach out to us by sending an email to work@safesize.com 

We do not work with recruiters for this vacancy, so please do not use the above email address for acquisitions.


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