Solutions Architect

The fit we hope to find

We're looking for a Solutions Architect with a solid technical background and great customer skills. The ideal candidate should have great interpersonal skills and should be analytical, detailed, methodical, and highly organized, with a passion for technology and collaboration. To be successful in this role, you should enjoy complexity and learning about new and varied technologies such as front-end development, cloud infrastructure, computer vision, machine learning, hardware, networking and more. You should also feel comfortable interacting with colleagues and customers from around the world (we currently have customers in 63 countries!)

What you'll do

In this role you will act as the bridge between sales and product/engineering. You will gain a deep understanding of our products, features and end-to-end architecture, and you will become the single point of contact for our sales, account teams and customers for most technical conversations. You will participate in meetings with customers to educate them on the technical details of our products, and you will work with their technical teams to identify and design solutions for customizing and integrating our products into their stores and organizations. Additionally, using your sharp technical skills, you will handle independently customization requests and simple integrations when required, recognizing also when something needs to be escalated to engineering.

To be successful in this role you will need to:

• Work with the sales and account teams to understand customer needs and identify any customizations, integrations and new features required for our products.
• Act as a technical advisor for our product, explaining its features and capabilities, integration points and identifying possible solutions to customer problems.
• Support the sales team in conversations with the customers’ technical teams and through the contracting and project implementation phases (e.g., answering security questionnaires, communicating network requirements, communicating specs and documentation across teams).
• Lead new customer implementations, including the configuration and customization of our applications, potentially taking on small coding tasks independently, and coordinating any work required by the engineering team.
• Architect and implement integrations with customer systems (e.g., CRM, POS, BI).
• Provide clear technical requirements to product and engineering for new features or enhancements based on customer feedback and solution design.
• Leverage insights from customer interactions to identify areas where our product could be enhanced or optimized and help prioritize technical needs within the product roadmap.
• Partner with the product and engineering team to create high quality documentation and training material for customer solutions.

What  SafeSize offers you

Being a great employer is important to SafeSize. We strongly believe in social impact (doing things right AND doing the right things) and offering our employees an awesome experience is a crucial element of that. We see fun and engagement as two core ingredients of a successful team. We encourage our people to find their passion within work and create an inspiring environment for our team, so everyone can excel and continue to grow.

For this position, you will be working at our office in Athens (Greece)

A sneak peek into Safesize perks

• Competitive salary
• A brand-new office in a beautiful building in Kifisia, Athens, just 1 minute walking distance from the train station, with inspiring interior spaces, a garden and a full kitchen offering healthy breakfast, lunch and snacks.
• Volunteer time off: extra time off to spend on assisting a good cause of your choice
• Hybrid working model 
• Monthly team events and drinks
• Company laptop and mobile
• Commuting expenses covered
• Private health insurance
• Annual Learning & Development budget

And, most important of all: a driven team of talented SafeSizers and inspiring place to work and learn, where we work together according to the five company values: Be a force of good - Foster passion & fun - Dream big, start small, learn fast - Take ownership - Build trust and lend a helping hand

Which steps to take

If this sounds like you, click the apply button !  We would love to find out why you would be a great match for this position and why you think SafeSize is a company that fits you. Please do not forget to attach your CV and add a cover letter.